Frequently Asked Questions

General Questions

It’s simple! Choose a service schedule (weekly, twice weekly, or one-time cleanup), and just call us to schedule a date. On your scheduled day, our technician enters your yard, scoops all pet waste, bags it securely, and deposits it in your trah container. You don’t even need to be home!

No! As long as we have clear, safe access to your yard (such as an unlocked gate or access code), you can go about your day. We’ll send you a notification when we’re on our way or when the job is done.

We double-bag all collected waste and leave it securely placed inside your outdoor trash or yard bin before we leave. This helps keep our service costs lower and more affordable for you!

Yard Access & Dogs

For the safety of your pets and our technicians, we ask that friendly dogs remain inside during our visit unless we've met them prior and confirmed they are comfortable with our presence. If your dog is cautious or aggressive toward strangers, they must be kept indoors during service.

You can provide us with a gate combination, key, or lock code when you call to schedule. If we arrive and cannot access the yard due to a locked gate, tethered guard dog, or blocked entry, we will notify you immediately.

Billing & Pricing

None at all! You can pause, adjust, or cancel your service at any time with one day notice.

Billing is automatic and hassle-free. We bill your credit or debit card on a [weekly / monthly] basis.

Weather & Scheduling

Yes! We operate in most weather conditions, including light rain. However, in cases of extreme severe weather (heavy thunderstorms), service may be delayed until conditions are safe. We will always notify you of schedule shifts.

If your scheduled day lands on a major holiday (e.g., Thanksgiving, Christmas, New Year's Day), we will either adjust your service to a neighboring day that week or double up on your next regular visit..

Health, Hygiene & Safety

Sanitation and safety are top priorities. We thoroughly sanitize all of our tools and boot soles with an eco-friendly, veterinary-grade disinfectant between every single property to prevent the spread of diseases or parasites.

Yes! We offer optional yard deodorizing and lawn spray treatments that eliminate tough pet odors and help keep your yard smelling fresh year-round.